Something I have learned progressively is to steer clear of bad companies. That is providers that treat you unfair or badly or is just simple bad at their business. Kayako Warning.
Sometimes this is not possible as with bank or post because there is no better option. But when it is – run. Never make use of them again.
One company I’ve left and newer will use again i Kayako. Kayako supply Kayako help desk.
Problem is that I had purchase life time free upgrade.
I will shorten the background of hours of mails and contacts to this: it was all lie. Kayako found an approach out of keeping their promise. I see it as a Kayako fraud, nothing less.
I didn’t get the free upgrade.
This surely demonstrate that a corporation begining with ethics as well as a great service get destroyed by making money. Clients are not worth anything anymore.
Greed replace ethics.
For helping all others not dive into trouble with Kayako I give this free advice derived from 40 years as a international business man:
Do never make any kind of business with Kayako. Save your selves the trouble of purchase expensive, invest a good deal of staff time and company money at the danger of need to leave Kayako anyway once you get so terribly treatment that you really must.